Archive for December, 2008

Is it the Death of Retail as We Know it?

Over the holiday season, while driving around Los Angeles I noticed an inordinate amount of vacant storefronts.   These vacant storefronts were not located in the more destitute of neighborhood, although I’m sure there are plenty of empty stores there as well.   These vacancies were located in some of the more tony neighborhoods, along certain streets [...]

Are Your Sales People Relationship Builders or the Average Car Sales Person?

I was at a friends house for dinner the other night and a couple were sitting across the table from me.  The woman was one of the leading sales people in fleet sales in Southern California.   She had worked at it for years, and had moved from a downtown auto dealership to one on Los [...]

When You Have Employees Who Steal Data

Cedars Sinai Hospital is one of the best hospitals in Los Angeles and for that matter in the rest of the country.   It has a sparkling reputation, one well worth preserving.   But when a former employee with access to medical records uses that database to bilk insurance companies, this poses a serious public relations issue.  [...]

Cutting Costs Without Layoffs

A week or so ago I suggested the companies should look for ways to cut costs without laying off their employees.  Layoffs are not only demoralizing to the entire workforce, ultimately they reduce efficiency.  Reduction of efficiency can cause you to cut back on services to your clients.  You can overload your surviving employees,  increasingly [...]